Frequently Asked Questions
Everything you need to know about your Miami HEAT gear and orders.
How long will it take for my order to ship?
Standard domestic orders are typically processed within 1-2 business days. Shipping times vary by location, but most fans receive their gear within 3-7 business days.
Are the jerseys sold on your store authentic?
Yes, all merchandise is 100% authentic and officially licensed. We carry the same high-quality Nike jerseys and gear worn by the players on the court at the Kaseya Center.
What is your return policy for game-day apparel?
We offer a 30-day return policy for most items. Products must be in original, unworn condition with tags attached. Please note that custom player jerseys are final sale.
Do you offer international shipping to HEAT fans outside the US?
Absolutely! We ship worldwide so HEAT Nation can represent the team globally. International shipping rates and duties are calculated at checkout based on your destination.
Can I track my order once it has been placed?
Yes, once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.
How do I know which jersey size to buy?
We provide a detailed size guide on every product page. Nike NBA jerseys generally have an athletic fit; if you prefer a looser feel, we recommend ordering one size up.